From Windows to OS X

Thank you for contacting AT&T. A Representative will be with you momentarily.

[Mele E - A representative has joined the session.]

Mele E: Welcome to AT&T Premier Support, my name is Mele E. I am reading your question and will be right with you.

Mele E: Are you wanting to move your phone number from another carrier to AT&T?

Scott R.: Yes, and in the process I’d like to get an iPhone. Do I need to purchase another phone initally with the new AT&T service?

Mele E: We appreciate your interest in the iPhone. It is available in an 8GB version for $399. There are no equipment or plan discounts on the iPhone at this time. You may purchase it at any AT&T or Apple retail store or online at http://www.apple.com. You may also order by phone at 1-800-844-5175, Mon-Fri: 8AM-12AM & Sat-Sun: 7AM-11PM EST (limited to new activations only). For online demos and device information, as well as plans and pricing, please visit http://www.wireless.att.com/cell-phone-service/specials/iPhone.jsp

Mele E: You can purchase the iPhone and when you receive it then call Business Care at 800-331-0500 to connect you with out port-in department.

Mele E: Sorry, you can purchase the iPhone and when you receive it then call Business Care at 800-331-0500 to connect you with our port-in department.

Scott R.: Will I still receive the premier plan pricing if I call that number?

Mele E: Yes.

Scott R.: OK, so I don’t need to go through the web site for the initial plan purchase?

Mele E: With the iPhone though you won’t get employer discount because it is not offered yet for the iPhone specifically.

Mele E: No, you don’t need to go through the website since you are getting the iPhone.

Scott R.: I understand. No price break on the iPhone but will still get the premier pricing for the service.

Mele E: Sorry, no, no price break on the monthly service either. You would have buy another phone other than the iPhone to get employer discount on monthly service.

Scott R.: Although, if I go through the web site I could get one of the “Free” phones with the new service, to keep as a spare… in case.

Mele E: Unfortunately, we do not sell the Phones, PDAs or PC Cards online without a rate plan. The online promotions and discounts are only for brand new activations (new accounts, or additional lines on an existing account), or customers eligible for an Upgrade (replacement) and willing to renew their contract. To buy the device-only, you will want to visit one of our stores to do so at their retail price. To find the nearest store location, you can use our Store Locator tool at: http://www.wireless.att.com/find-a-store

Mele E: Have I addressed all of your questions today?

Scott R.: No, so if I initally buy another phone with the new service I will get the discounted plan? Can I just switch to the iPhone later and still get the same discount on the plan?

Mele E: No, once you switch to the iPhone, any monthly service discount is discontinued.

Mele E: Have I addressed all of your questions today?

Scott R.: Well that doesn’t make sense since the voice plan is the same regardless of the phone used. I understand the iPhone requires a data plan as well which I would understand not being discounted. But the voice plan is the same. Correct?

Mele E: Yes, the same. So you might be better off going with a non-iPhone now, because as you activate the iPhone you get to agree to its terms and conditions of forfeiting employer discount.

Scott R.: Well that is just not right. I don’t think I will be switching to at&t… thank you…